Keeping the Worst for Last
We all experience bad service at times, but sometimes the service is so bad we cannot comprehend how the company still remains in operation. We asked industry professionals to share with us one of the...
View ArticleA Business Process That Improves Service
We asked contact center professionals a question that could benefit many in the industry: If you had to give just 1 tip regarding business processes in relation to improving customer service, what...
View ArticleConsumer Loyalty to Suppliers: The Service Correlation
Do you believe there is a correlation between the service you receive as a consumer and your loyalty to the supplier? We asked this question to professionals in the contact center industry to find out...
View ArticleWho Is the Best in Customer Service
With so many companies providing different services, the range in quality customer service must be just as diverse. We wanted to know which industry sectors provided great service and which ones were...
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